Milan’s Miracle Fund understands the importance of protecting your privacy. We want to make sure that you understand how your information is collected and used. This privacy statement (“Privacy Statement”) describes what information we collect about you, including when and how we collect it; how we use it; with whom we may share it; and what choices you have regarding our use of your information.
This Privacy Statement applies to all information collected through your communications with Milan’s Miracle Fund, whether electronic, written or oral; information collected through Milan’s Miracle Fund website that include a link to this Privacy Statement; as well as any other information about you that we may collect offline or receive from third-parties (collectively, Apps, Sites, and offline or third-party information are referred to as the “Services”). By accessing our Services or providing your information to us, you accept and agree to the practices described in this Privacy Statement.
This Privacy Statement describes our privacy practices.
What types of personal information we collect about you?
When you engage with Milan’s Miracle Fund or visit or use our Services, we collect a variety of information.
Milan’s Miracle Fund collects information that identifies you as an individual or information which is linked or linkable to you as an individual, which will collectively be referred to throughout this Privacy Statement as “Personal Information”: including contact information, demographic information, health and financial information, as well as call recordings and transcripts.
Contact Information and Preferences
We may request contact information such as your name, mailing address, telephone number, e-mail address, and your preferences for how you would like to be contacted by Milan’s Miracle Fund.
We may request limited demographic information such as your gender, race or ethnicity, marital status, geographic location and/or primary language.
We may request limited health information about you such as your relationship to cancer or, if applicable, your type of cancer, date of diagnosis, stage, or current treatment. If you register to participate in a Milan’s Miracle Fund event, we may ask you about your relationship to cancer so that we can let you know about special activities for caregivers and survivors. This health information may be transmitted electronically for the uses and/or disclosures described in this Privacy Statement.
If you make a donation to Milan’s Miracle Fund or make a retail purchase on a Milan’s Miracle Fund Site, we will collect payment information such as your credit card number to process your transaction. We may use a third-party payment service to process payments made through the Services. We will retain your credit card information only for as long as necessary to process the transaction.
How we collect personal information about you?
The Society and its service providers may collect Personal Information in a variety of instances. For example, we may collect information about you in the following circumstances:
We may collect Personal Information through your use of the Site. If you become a registered user of a Site, we will collect login and profile information and may also collect information about your areas of interest. Please exercise caution when deciding whether to disclose your Personal Information in public forums.
If you make a donation to Milan’s Miracle Fund, we will collect Personal Information from you that may include: your name, address, telephone number, and/or e-mail address so that we can send you a receipt and thank you for your donation. We may also collect limited financial information to process your donations.
If you seek employment with Milan’s Miracle Fund or volunteer for Milan’s Miracle Fund, we will collect information related to your role.
If you register to participate in a Milan’s Miracle Fund event, such as Dine to Donate or Milan’s Miracle Fun Run. We may also ask about your relationship to cancer, but you are not required to provide this information to participate in the events. This information, however, is useful for event purposes and helps us let you know about special activities for caregivers and survivors.
Third-party Fundraising Campaigns, Promotions or Events
We may use or interact with third-parties to conduct fundraising campaigns, promotions or events, including online platforms. In these instances, we may receive access to donor reports which includes donor name, contact information and donation amount. We also may receive your Personal Information if you respond to a cause-related marketing campaign or other promotion benefitting Milan’s Miracle Fund that is conducted by a corporate partner.
Social Media Interfaces
If you elect to connect your social media account to your Site account, certain Personal Information from your social media account will be shared with us, which may include Personal Information that is part of your profile or your friends’ profiles; in addition, if you log-in to our website using your social media account, use a “like” button or use other social media features while visiting our website, those social media companies may collect information about you. Your interactions with social media companies and the use of their features are governed by their privacy policies.
We may receive your Personal Information from other sources, such as third-party organizations we collaborate with to provide support services and information to cancer patients and their caregivers; or supplemental data sources to supplement or link the information we collect from you.
How we may use your personal information?
We and our service providers may use Personal Information for the following purposes:
Mission Delivery and Support Operations
We will use your Personal Information to respond to your inquiries and to provide you with the information, resources and support services you request. We may use your Personal Information to help us better understand the individuals we serve, to better communicate with you, and to better serve you and your community with relevant programs, services and information. We may also use your Personal Information to develop, evaluate and improve our programs and services. For instance, we may contact you with a survey seeking voluntary feedback on services you have received.
We may use your Personal Information to keep you informed about cancer-related news developments, to notify you of Milan’s Miracle Fund services that may be of interest to you, to invite you to upcoming events in your area, to request voluntary time or monetary contributions to the Milan’s Miracle Fund, or to request your participation in a research study.
We also perform data analysis and research activities to gain a greater general understanding of cancer, cancer treatment and the related needs of patients and their caregivers. This analysis can help us improve patient experiences, mission delivery, and support.
Other Business Purposes
We may use Personal Information for other business purposes, such as conducting audits, fraud monitoring and prevention, developing new services, enhancing, improving or modifying our programs and our Services, identifying usage trends, determining the effectiveness of fundraising campaigns and mission activities, and updating and expanding our business activities.
With your consent
In addition to the other uses described in this section, we may also use your information as you expressly authorize us to do so.
With whom we may share your personal information?
Your Personal Information may be shared with:
Third-Party Service Providers. We may need to share Personal Information with third-parties that provide operational services on our behalf (such as website hosting, information technology and infrastructure, data analytics, email delivery, order fulfillment, auditing or other services) or that assist the Milan’s Miracle Fund in providing you with support and resources.
We may also collaborate with organizations to provide or improve the Milan’s Miracle Fund’s services and operations.
Third-Party Charitable Promotions
We may also share your Personal Information, excluding health information, with third-party companies that are conducting charitable sales promotions to benefit the Milan’s Miracle Fund. You are under no obligation to respond to those promotions, and if you choose not to, the company is restricted from using your contact information for any other purpose.
Nonprofit List Exchange
From time to time, Milan’s Miracle Fund may also share donor names and mailing addresses with other nonprofit organizations on a limited basis in exchange for limited access to the names and addresses of their constituents. We do not share health-related data in connection with this list exchange. You, as a donor may, at any time, have your name excluded from any donor list exchange activity. To ask that your name be excluded from list exchange activity or to otherwise change how the Milan’s Miracle Fund contacts you, please email us at firstname.lastname@example.org.
Other Uses or Disclosures of Personal Information
In addition to the other disclosures described in this section, we may also disclose your information as you expressly authorize us to do so.
Other information collected
Milan’s Miracle Fund may also collect information that does not reveal your specific identity or does not directly relate to an identifiable individual, referred to throughout this Privacy Statement as “Other Information,” including browser and device information, App usage data, Internet Protocol address, information collected through cookies, pixel tags and other technologies. Other Information also includes information that has been anonymized or aggregated in a manner that it no longer reveals your specific identity.
If we are required to treat Other Information as Personal Information under applicable law, then we may use and share it for the purposes for which we use and share Personal Information as detailed in this Privacy Statement.
Browser and Device Information
Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version and the name and version of the Services (such as the App) you are using. We use this information to ensure that the Services function properly.
Internet Protocol Address
Your IP address is automatically assigned to your computer by your Internet Service Provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications, and other services. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems and administering the Services. We may also derive your approximate location from your IP address.
Web Server Traffic Pattern Information and Browsing History
We collect standard web server traffic pattern information and your browsing history. General traffic, Site usage, browser information and length of stay information is collected and stored in log files.
Using pixel tags and other similar technologies
Pixel tags (also known as web beacons and clear GIFs) may be used to, among other things, track the actions of users of the Services (including email recipients), measure the success of our marketing campaigns and compile statistics about usage of the Services and response rates.
Targeted Outreach and Advertising
Do Not Track
Some browsers have a “Do Not Track” feature that lets you tell websites that you do not want to have your online activities tracked. We do not currently respond to browser do-not-track signals.
Anonymous or Aggregate Information
We use Anonymous Information and Aggregate Information for activities including data analysis and research to gain a greater general understanding of cancer, cancer treatment and the related needs of patients and their caregivers. “Anonymous Information” means information where identifiers have been removed so that it does not directly or indirectly identify, and cannot reasonably be used to identify an individual. “Aggregate Information” means information about groups or categories of individuals which does not identify and cannot reasonably be used to identify an individual. For example, we may use Aggregate Information to compare the types of services our constituents utilize in one geographic location with another to understand how the two groups are different or similar.
Uses and Disclosures of Other Information. We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. In some instances, we may combine Other Information with Personal Information. If we do this, we will treat the combined information as Personal Information. For example, we may work with data providers to tailor our communications to you, including fundraising and outreach communications, based on your areas of interest and other information about you. To do this, we may place cookies on your browser and combine IP address or browsing history with other de-identified data (such as a hashed, non-readable e-mail or postal address). We may then communicate with you through mail, email, or other channels.
Our data security protections
We seek to use reasonable organizational, technical and administrative measures reasonably designed to secure the information to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please immediately notify us in accordance with the “How To Contact Us” section below.
Your privacy options and access
Contact Preferences and Restrictions. We respect your privacy and recognize that you may wish to limit the ways in which we contact you and/or share your Personal Information, including for fundraising purposes.
To inform us of any desired restrictions, please email us at email@example.com. If you contact us with an opt-out request, we will honor the request in accordance with timelines set forth in applicable law. Please note that if you opt-out of receiving e-mails, we may still send you important administrative messages, from which you cannot opt-out.
Registrations and Subscriptions
If you register for a Milan’s Miracle Fund event or sign up for a newsletter or similar subscription, you will receive communications related to that service, regardless of your prior opt-out selections. If you no longer wish to receive event e-mails or other e-mail subscriptions, please opt-out using the “unsubscribe” link provided in the e-mail communication.
Notices and Disclosures
Children’s Privacy. The Society does not knowingly request or collect information from any person under 13 years of age without parental consent. If you believe that your child has submitted Personal Information to Milan’s Miracle Fund without your consent and you would like this info restricted or removed, please contact us.
Links to Third-Party Websites
Our Services may contain links to third-party websites, whose privacy practices may be different from Milan’s Miracle Fund. This Privacy Statement does not address, and we are not responsible for, the privacy, information or other practices of any third-parties, including any third-party operating any website or service to which the Services link. Links to other sites do not imply endorsement from Milan’s Miracle Fund of the products or services or privacy or security practices of those websites. In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with the Sites or our Social Media Pages.
For California Residents
California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of Personal Information to third-parties for their direct marketing purposes during the preceding calendar year. To make such a request, please email us at firstname.lastname@example.org.
In addition, if you are a California resident under the age of 18 and a registered user of the Services, you may ask us to remove content or information that you have posted to the Sites. We will respond to your request consistent with applicable law. Please note that your request does not ensure complete or comprehensive removal of the content or information, as, for example, some of your content may have been reposted by another user.
Jurisdiction and Cross-Border Transfer
The Services are controlled and operated by us from the United States and are not intended to subject us to the laws or jurisdiction of any state, country, or territory other than that of the United States. Your Personal Information may be stored and processed in the United States where our servers are located and our central database is operated. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities may be entitled to access your Personal Information.
Information on Third-parties
If you disclose any Personal Information relating to other people to us, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Statement.
How to contact us
Privacy Questions and Requests. If you have any questions about this Privacy Statement, wish to notify us of any desired restrictions, or believe your privacy rights may have been violated, please contact us at:
Milan’s Miracle Fund
ATTN: Security and Privacy Requests
1646 Thornapple River Dr.
Grand Rapids, MI 49546
Security Breach or Fraud Notification
If you witness or become aware of any suspected privacy or security breach of Society constituent data (i.e., mishandling, theft, loss, or improper disclosure of personal information) or potentially fraudulent activity, please call our toll-free hotline at 1-800-539-7202 or report online at https://secure.ethicspoint.com/domain/media/en/gui/22719/index.html. The hotline is available 24 hours a day and is managed by an independent organization.
Updates to this privacy statement
The Society may modify this Privacy Statement at any time. When changes are made, we will update the “last modified” section at the top of our Privacy Statement. Your use of the Society’s Services following these changes means that you accept the revised Privacy Statement.